Shipping policy

Last updated: September 16, 2026

PawPerch offers free standard shipping to supported destinations worldwide. This policy explains our delivery estimates, tracking procedures and how we handle delays or delivery issues.

1. Free Worldwide Shipping

Standard shipping is free for all eligible orders placed through PawPerch.Us.

There is no minimum purchase requirement for free standard shipping unless a different condition is clearly disclosed before checkout.

Certain destinations may be temporarily unavailable because of carrier restrictions, local regulations, conflict, natural disasters or other circumstances outside our reasonable control. If we cannot ship to your destination, we will contact you and issue a full refund for the affected order.

2. Estimated Delivery Time

Our estimated delivery time is:

7–10 days

This estimate begins after your order has been confirmed and applies under normal shipping conditions.

Delivery estimates are provided in good faith but are not guaranteed. Delivery may occasionally take longer because of:

  • Customs processing;

  • International transportation disruptions;

  • Severe weather or natural disasters;

  • Public holidays or peak shopping periods;

  • Incomplete or incorrect delivery information;

  • Remote destination requirements;

  • Carrier delays; or

  • Other events outside PawPerch’s reasonable control.

If a product page, checkout page or order confirmation displays a different delivery estimate, the estimate shown for that particular order will apply.

3. Order Processing

Orders are reviewed before dispatch for payment confirmation, address accuracy and product availability.

You will receive an order confirmation at the email address provided during checkout. A separate shipping confirmation containing tracking information will normally be sent once the order has been dispatched.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

4. Shipping Destinations

We ship to supported residential and commercial addresses worldwide.

Some carriers may be unable to deliver to:

  • P.O. boxes;

  • Military addresses;

  • Freight-forwarding facilities;

  • Restricted territories;

  • Remote areas without standard carrier access; or

  • Locations affected by legal or transportation restrictions.

If additional information is required to complete delivery, we will contact you using the details supplied at checkout.

5. Tracking Your Order

When tracking is available, we will send the tracking number and carrier information by email.

Tracking events may take several days to appear or update, particularly when a parcel is transferred between international carriers. A temporary lack of tracking updates does not necessarily mean the shipment is lost.

If tracking has not updated for an extended period or your order has not arrived after the estimated delivery window, contact us at support@PawPerch.Us.

6. Customs, Duties and Import Taxes

Free shipping covers the standard transportation cost charged by PawPerch. It does not necessarily include customs duties, import taxes, brokerage fees or other government charges assessed by the destination country.

Unless these charges are expressly shown as included at checkout:

  • The recipient is responsible for applicable customs duties, import taxes and local fees;

  • Customs authorities may contact the recipient for information or payment;

  • Customs processing may affect the delivery timeline; and

  • PawPerch does not control or determine these charges.

Customers should check local import requirements before ordering.

Nothing in this section limits any tax or pricing disclosure required by applicable law.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, please verify:

  • Recipient name;

  • Street address and unit number;

  • City, state or province;

  • Postal code;

  • Country;

  • Telephone number; and

  • Email address.

If you notice an error, contact us immediately. We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has entered processing or shipped.

PawPerch is not responsible for delivery failure caused by inaccurate or incomplete information supplied by the customer. However, we will make reasonable efforts to help locate or recover the shipment.

8. Delayed Orders

If we learn that we cannot ship your order within the promised time, we will notify you and provide available options.

Depending on the circumstances, you may choose to:

  • Accept a revised shipping timeline; or

  • Cancel the unshipped order for a full refund.

We will not substitute store credit for a required refund unless you voluntarily choose store credit.

9. Lost Packages

If tracking indicates that a package may be lost, contact us at support@PawPerch.Us.

We may ask you to:

  • Confirm the shipping address;

  • Check with household members, neighbors or building management;

  • Contact the local carrier;

  • Provide a written confirmation of non-receipt; or

  • Allow the carrier reasonable time to investigate.

If the carrier confirms the shipment is lost, or if our investigation reasonably determines that delivery did not occur, we will provide an appropriate resolution, which may include a replacement or refund.

10. Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package:

  1. Check around the delivery location;

  2. Ask household members, neighbors or building staff;

  3. Allow up to 48 hours, as some carriers mark parcels delivered shortly before final handoff;

  4. Contact the local carrier; and

  5. Contact PawPerch if the package remains missing.

We will assist with a carrier investigation where reasonably possible. A delivered scan does not automatically prevent us from reviewing a legitimate missing-delivery claim.

11. Damaged Shipments

If your package arrives visibly damaged, photograph the outer packaging, shipping label and product before discarding anything.

Contact support@PawPerch.Us as soon as possible so we can review the issue under our Return and Refund Policy.

12. Split Shipments

Orders containing multiple items may be shipped separately. You may receive more than one package and tracking number.

There is no additional standard shipping charge when we divide an eligible order into multiple shipments.

13. Refused or Unclaimed Packages

Packages refused or left unclaimed may be returned to the sender.

If this occurs for reasons unrelated to product damage, carrier error or the exercise of a legal cancellation right, customs charges or carrier return fees may be deducted from the refund where permitted by law.

Please contact us before refusing a shipment so we can recommend the correct resolution.

14. Contact Us

For questions about shipping or delivery, contact:

PawPerch
30 N Gould St
Sheridan, WY 82801
United States

Email: support@PawPerch.Us
Phone: +1 (315) 561-2682
Website: https://PawPerch.Us