Shipping policy

Last updated: September 2026

Order processing

Orders are processed and dispatched within 24 hours of payment confirmation, seven days a week. You will receive a confirmation email with a tracking number as soon as your parcel leaves the warehouse.

Where we ship

We ship to the United States and to selected international destinations. Availability is confirmed at checkout.

Delivery times

PawPerch orders are shipped from our overseas fulfilment partner. After dispatch, delivery usually takes 6 to 9 weeks to the United States. Customs processing, carrier delays, severe weather and peak seasons can extend this.

Delivery windows are estimates, not guarantees. If your order has not arrived within 12 weeks of dispatch, contact us and we will replace it or refund you in full.

Shipping cost

Shipping is free on every order. There are no handling fees or surprise charges at checkout.

Tracking

Every order is tracked. It can take up to 5 business days after dispatch for the first tracking scan to appear. If your tracking number has not updated after that, contact us and we will check with the carrier.

Wrong or incomplete address

Please check your shipping address carefully at checkout. We can amend an address within 12 hours of ordering. After that the parcel has usually left the warehouse and cannot be changed. Parcels returned to us because of an incorrect address can be reshipped at your cost or refunded.

Lost or damaged parcels

If your order arrives damaged, send us photos within 7 days of delivery and we will replace it free of charge. If tracking shows a parcel lost in transit, we will replace or refund it.

Contact

Questions about a delivery? Contact us through the Contact page on this store and we will reply within 1 business day.