Refund policy

Last updated: September 16, 2026

At PawPerch, we want you to feel confident about every purchase. If you are not satisfied with your order, you may request a free return within 30 days of receiving it, subject to the conditions below.

1. Our 30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

Approved returns include free standard return shipping. PawPerch does not charge restocking fees for eligible returns.

To qualify for a return, the product must:

  • Be returned within 30 days of delivery;

  • Include all original parts, accessories and instruction materials;

  • Be reasonably clean and free from excessive pet hair, stains, odors or avoidable damage;

  • Not show damage caused by misuse, improper assembly, unauthorized modification or failure to follow the product instructions; and

  • Be packaged securely to prevent damage during return transportation.

You may open and reasonably inspect the product. However, products returned in an unsanitary, incomplete or materially damaged condition may not qualify for a full refund unless the issue resulted from a manufacturing defect or shipping damage.

2. How to Start a Return

Before returning an item, contact us at:

Email: support@PawPerch.Us

Please include:

  • Your full name;

  • Order number;

  • The email address used to place the order;

  • The reason for the return; and

  • Photos or videos if the product arrived damaged, defective or incorrect.

If your return is approved, we will provide return instructions and, where applicable, a prepaid return label or another approved method of free return shipping.

Do not send a product back without contacting us first. Returns sent without authorization may be delayed, refused or sent to an address that cannot process returns.

Please do not send returns directly to our business mailing address unless our support team specifically instructs you to do so.

3. Free Return Shipping

PawPerch covers the cost of standard return shipping for approved returns submitted within the 30-day return period.

Depending on your country, we may:

  • Provide a prepaid return label;

  • Arrange collection through a shipping partner; or

  • Authorize reimbursement of reasonable standard return postage.

Do not purchase return postage without our prior written approval. Expedited shipping, premium courier services and additional packaging costs are not reimbursable unless expressly approved by PawPerch.

4. Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, incomplete or different from what you ordered, contact us as soon as possible at support@PawPerch.Us. Include clear photos or videos showing the product, packaging, shipping label and reported issue.

After reviewing the claim, we may offer an appropriate resolution, including:

  • Replacement parts;

  • A replacement product;

  • A full or partial refund; or

  • Another remedy required by applicable consumer law.

Do not discard the product or its packaging until we have completed our review.

5. Non-Returnable Items

The following items may not be eligible for change-of-mind returns:

  • Gift cards;

  • Personalized or custom-made products;

  • Products returned more than 30 days after delivery;

  • Products missing essential components or accessories;

  • Products damaged through misuse, neglect, improper assembly or unauthorized modification;

  • Products returned in an unsafe or unsanitary condition; and

  • Items identified as final sale before purchase, except where applicable law provides otherwise.

These exclusions do not limit your rights regarding defective, damaged, misdescribed or legally non-conforming products.

6. Exchanges

We do not guarantee direct exchanges because product availability may change.

If you need a different item or variant, contact us. Where appropriate, we may arrange a replacement or ask you to return the original item for a refund and place a new order.

7. Order Cancellations

If you need to cancel or change an order, contact us immediately.

We will try to accommodate your request, but we cannot guarantee cancellation or modification after an order has entered processing or been dispatched. If the order has already shipped, you may request a return after delivery under this policy.

8. Refunds

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. PawPerch does not require customers to accept store credit instead of an eligible monetary refund.

Please allow approximately 5–10 business days after approval for the refund to appear in your account. Actual posting times depend on your bank, card issuer or payment provider.

Any currency conversion differences, foreign transaction fees or banking charges imposed independently by a financial institution may not be refundable by PawPerch.

9. Refused and Unclaimed Deliveries

If a shipment is refused, abandoned or left unclaimed for reasons unrelated to damage or carrier error, contact us so we can review the situation.

Any refund will normally be processed after the shipment has been returned and inspected. Costs charged by customs authorities or carriers due to refusal, abandonment or an incorrect address may be deducted where permitted by law.

10. Consumer Rights

This Return and Refund Policy provides additional commercial benefits and does not replace or restrict any mandatory rights available under the consumer laws of your country or region.

Where local law provides greater protection, those legal rights will apply.

11. Contact Us

For return or refund assistance, contact:

PawPerch
30 N Gould St
Sheridan, WY 82801
United States

Email: support@PawPerch.Us
Phone: +1 (315) 561-2682
Website: https://PawPerch.Us